How to create your own nutritional supplement line
Billing & Invoices
How do I pay for my custom formulated products?
Payment terms are included in the written proposal that we will send to you.
As part of our proposal, we will work with you in producing your desired formulations and discuss payment terms.
It is important that it is communicated that the projected cost are based on information we have on hand. Or provided by you, and the final amount is subject to change if anything alters the project requirements.
We gladly accept Visa, Mastercard, Amex, Discover and wire transfers for domestic orders. For international orders we accept wire transfers.
Do you require an initial deposit?
About Initial Deposits
Custom Nutra requires an initial deposit of 50% of the total for all custom manufactured formulations and private label products.
Each new custom manufactured formulation and private label order requires an experienced team of designers, admin staff and in the case of custom formulations, chemists and dietary supplement experts to produce each new formula.
In order to provide you with the best possible service and products, we must invest time and resources into training as well as testing and quality control to ensure that each product meets not only our internal standards but those of the FDA, GMP and ICS. For these reasons, we must require an initial deposit on your part. This helps us cover some of the expenses as well as ensures that you are investing in your future business growth and success.
What is the minimum order for a custom manufactured formula?
Custom Manufactured Formula Minimum Order
The minimum order for most custom formulations typically starts at 100,000 capsules or tablets.
What happens once my custom formulation proposal is approved?
Custom Formulation Procedure
Each custom manufacturing product will be included on a project proposal unique to each project. This project proposal will include answers to all common questions such as time-frame, deadlines and delivery schedule.
After we receive the written confirmation and 50% deposit a projected launch date is set. Next we roll out the steps of the project. A project manager is assigned to your project and he will be your point of contact. We will work closely with you as it is necessary to get your approval at several different stages of the production process.
We will outline what has to happen to get your products into your warehouse and ready for distribution and of course listed with the FDA.
How much does it cost to manufacture a custom formula?
Custom Manufactured Supplements Pricing
New custom formulas have unique ingredients and each new product has its own associated costs.
Each formulation also requires a minimum production run and because raw ingredient prices fluctuate, it’s difficult to calculate exact pricing.
Therefore, once we have obtained your formulation and ingredients list, we can submit a proposal with exact costs associated with the production of your unique custom manufactured supplement.
The average cost for a custom formula order ranges between 6-10 thousand dollars.
How long does it take to get my custom manufactured product?
Custom Manufacturing Lead Time
Our lead time is 8-10 weeks for Custom Formulations.
How fast can you manufacture the same product for restocking?
Custom Manufacturing Lead Time
It takes 6-8 weeks for custom formulas and 1-2 weeks for stock formulas.
How do I obtain an FDA Certificate of Registration?
FDA Certificate of Registration Information
FDA registration is done online and would only be required if you are manufacturing / packaging dietary supplements.
CustomNutra works with Registrar Corp in achieving all of our clients compliance with the FDA Certificate of Registration.
Are there specific FDA regulations on supplements?
FDA regulations on vitamins and dietary supplements
In short, yes. There are specific FDA regulations on supplements.
Raw ingredients, vitamins and dietary supplements fall under FDA regulations, under the Dietary Supplement Health and Education Act (DSHEA) 1994. New ingredients (post 1994) to be added into dietary supplements need to go through the New Dietary Ingredient Notification (NDIN) process.
Dietary supplements include products such as vitamins and minerals, herbal products, amino acids and enzyme supplements. Albeit having requirements on labels and product safety, FDA relies more on post-market surveillance for dietary supplements, unless the product contains non GRAS (Generally Recognized as Safe) substances or new ingredients. FDA generally begins regulation after supplement products enter the market.
There are three categories of claims for dietary supplements in the U.S.:
(a) nutrient content claims with terms such as “high”, “free” and “reduced” indicating the level of key nutrients;
(b) structure/function claims describing the effect of a dietary supplement on the structure and function of body. It cannot imply any effects of the dietary ingredient on disease or condition.
(c) health claims, which needs approval from FDA describing a relationship between an ingredient and a disease or health-related condition.
Facing growing regulatory needs from the dietary supplement industry that has more than quadrupled in the last two decades, the FDA announced in December 2015 the creation of the new Office of Dietary Supplement Programs (ODSP), previously a division under Office of Nutrition Labeling and Dietary Supplements.
Packaging & Shipping
What type of product containers do you offer?
Custom Nutra offers two types of containers for products – wide mouth HDPE and PET bottles.
What is your procedure for designing the custom formulation or private label artwork?
Custom Artwork Procedure
Our in-house art department offers a few different art packages that range from small adjustments to current labels, all the way up to a full design and logo layout.
For custom formulation projects, Custom Nutra will provide you with templates specific for your product, label and custom design. You create your own label based on these templates. If you already have an existing label, you can send us the source files for those labels. We will provide you with a link to upload the files to a secure location. All in-house labels are printed using a digital process avoiding the need for printing plates or dies and allows us to make future changes if needed without delay
The Custom Nutra team will provide you with a hard copy proof of the label in 7-15 days for you to approve. After you have received the artwork sample and approved it, we begin mass production printing. The final file will also be retained for future orders.
How long will it take for me to get my order?
Your stock supplement (product that we have in stock currently) will take approximately 1-2 weeks to be delivered to you depending on your location.
Custom formula items take 6-8 weeks on average.
Do you ship all over the U.S.?
Custom Nutra ships to all 50 states including Alaska and Hawaii.
We also ship all over the world. Keep in mind, every country has different requirements for dietary supplements so make sure you research your country’s law prior to placing your order.
Do You Offer Dietary Supplement Samples?
- Single packets containing 10 pills. These are free of charge up to certain quantities.
- Sample bottles. We have labeled bottles in our warehouse ready for sampling. They are available for purchase with standard counts and packaging. You would pay for those at discounted distributor price per bottle as well as the shipping cost.
- Powder samples. These are only for our powder products. You would get a single serving packet of powder. These can also be found on our price list.
Note: Any sample requests will be verified at the time of the request to ensure availability. To order samples, we require a completed, stand-alone purchase order (and credit card when applicable) indicating the samples you would like to receive along with your shipping information.
Do you offer custom packaging?
Custom Nutra Custom Packaging
Custom Nutra offers custom packaging as well as complete design services. We have templates and provide dimensions for each of our products to make it easy for you to create your unique design(s).
Whether you have your own design or need assistance to create a private label product, we can help you. To get started with your custom packaging, click here to complete a contact form. Our team will be more than happy to assist you.
Can I see a sample of my label and packaging before it is produced?
Private Label Packaging
Yes you can. Upon request we will provide photos and label proofs via email with your final artwork, label and packaging (if applicable). Once you approve the proofs, we will begin to produce your packaging.
Why private label?
Benefits of Private Labeling
Often times introducing a new product puts a large demand on the entrepreneur to not only produce a winning product but also market the product successfully. When private labeling with Custom Nutra, we minimize your risk by allowing you to choose from over 240 proven stock formulations. Custom Nutra also helps you establish your brand. Our in-house art department will work hand-in-hand with you to create an eye-catching label for each product you choose to market.
What is your sales process?
Custom Nutra’s Sales Process – Step by Step:
1. A qualified representative from Custom Nutra will contact you about your request.
2. You will be asked a series of questions to help us ascertain how we can best serve you.
3. A quotation is prepared and sent to you for approval.
4. Once a quote has been accepted, a project is created and a delivery date is scheduled.
5. A contract for sale of goods is drawn and sent to you.
6. You are asked to make a deposit.
7. Once payment has been received, a review will be sent to you showing your ingredients list, packaging, labeling requirements. supplement facts, and other important information (if applicable).
8. Testing is done on the products (if applicable). Testing results are then sent to you for your records.
9. The production schedule is updated as needed.
10. FDA registration requirements and filing requirements are completed (if applicable).
11. Freight forwarding account is created and activated (if applicable).
12. Production is completed.
13. Final invoice is sent to you for payment.
14. Products are shipped!
What customization options do you offer?
You can customize how the final product will look. We have unique packaging sizes, containers, colors and lids. Click here to see options.
What are Wholesale Accounts?
If you are an established business licensed to sell nutritional, medical and/or athletic products, you are qualified to receive wholesale prices on all products under our Wholesale Stock label.
How much does it cost to design my private label?
Do your print my logo on the shipping and packaging material?
Logo and Insignia on Packaging Materials
Yes we do. We understand that Private Labeling can be an important step in establishing and maintaining your account base. Marketing products with your name, logo, design, and address on the package helps to ensure that customers identify with your company both for initial and repeat purchases.
Do you provide printing services?
Yes! All in-house labels are printed using a digital process avoiding the need for printing plates or dies and allows us to make future changes if needed without delay.
Can you take care of the private label design?
Private Label Design
Whether you are a long standing supplement supplier with a well established brand or a start-up company – Custom Nutra is designed to offer you the ultimate flexibility and artistic quality. With our dedicated, in-house art department – Custom Nutra can take your design from concept to completion. We offer custom label design in three convenient design packages. From there we can also produce professional quality labels in-house.
Can you drop ship my order?
Yes. We encourage you to take advantage of our state-of-the-art, 80,000 square foot warehouse by enrolling in our drop shipping program. By simply signing up, Custom Nutra will store your product line and ship your products directly to your customers. No more warehousing costs or dealing with inventory.
Can I hire a professional third-party company to perform an inspection on my behalf?
We are currently cGMP certified through NSF. Due to private label agreements that are in place we do not allow additional third-party audits on our facility.
Where do you get your raw ingredients from?
Raw Ingredients Source
Ingredients in Custom Nutra formulations are sourced from all over the world. Every batch is extensively tested for quality in a U.S. based laboratory.
Is it safe to combine supplements?
Before combining supplements, we recommend seeking advice from your health care provider or other qualified health care expert.
Does Custom Nutra use sugar, fructose or high fructose corn syrup in its products?
Although we do our best to avoid using sugar, fructose or high fructose corn syrup in our products because of the health concerns associated with fructose consumption, a small percentage of our products do contain these ingredients.
Whenever possible, we prefer to use natural sweeteners such as stevia and Monk Fruit (Luo Han Go).
Do you manufacture your products in the US?
All products – stock supplements, custom formulations and private label formulas are manufactured in McDonough, Georgia.
Our facility is GMP Certified, FDA registered & Inspected and is ICS certified to produce USDA organic supplements.
Do Custom Nutra supplements contain any aspartame or artificial sweeteners?
Custom Nutra’s Policy on Sweeteners
Custom Nutra never uses aspartame in any products. A very small percentage of our products do contain artificial sweeteners. Those that do are clearly labeled.
The majority of sugar substitutes, artificial sweeteners approved for food use are artificially synthesized compounds.
Furthermore, artificial sweeteners are regulated by the U.S. Food and Drug Administration (FDA). The FDA has only approved six artificial-sweeteners for use in the products we buy: Saccharin, Acesulfame, Aspartame, Neotame, Advantame and Sucralose. Especially relevant, some of these substitutes claim to be safe, during their production they are still processed and refined. We all respond differently to each of these sweeteners and they have a complex effect on your body and brain. In conclusion, all of these will have the same negative impact.
Can I take your supplements while pregnant or nursing?
Supplementation while pregnant or nursing
Custom Nutra recommends speaking with your doctor or other qualified health care provider before consuming any of our supplements.
Can children take vitamins and dietary supplements?
Custom Nutra products are formulated for adults unless otherwise specified.
If you have any questions about whether or not a vitamin or supplement is safe for your child, we recommend seeking the advice or your health care provider, a health care professional or pediatrician.
Are your products Non-GMO?
Custom Nutra’s Non-GMO Policy
A large portion of our stock line is non-GMO or free from GENETICALLY MODIFIED ORGANISMS.
Studies by leading industry research groups consistently show that consumers not only want to avoid GMOs in their supplements, but also actively seek out GMO free claims. Key reasons, half or more of natural shoppers say they buy non-GMO. The main concerns are about safety, increased availability where they shop, becoming more aware of the GMO issue. One in five consumers surveyed actively consider the Non-GMO label to avoid consumption of GMOs.
50% of people surveyed in North America try to avoid GMOs in the food they are consuming. 72% say that it is important to avoid GMOs when shopping, and 40% are looking for GMO free claims on labels. 92% of American consumers think GMO supplement and all foods should be labeled as such.
Are your custom formulation nutraceuticals tested?
Private Label Nutraceuticals Testing Policy
All incoming raw materials are tested for purity and potency.
All completed stock products are tested for potency by an independent third-party testing facility.
Are there any artificial dyes in Custom Nutra products?
Custom Nutra supplements contain only natural ingredients so we never use artificial dyes in any of our products.
Are Custom Nutra products and supplements free of MSG?
All of our products are MSG-free.
What Is MSG?
MSG stands for monosodium glutamate and is also known as sodium glutamate. MSG is used as a food additive. It is generally used to enhance the flavors of some foods. Although found naturally in some fruits and mushrooms and labeled as generally recognized as safe (GRAS) by the FDA, some believe that MSG can cause headaches in large doses.
The FDA requires that these products be listed on the ingredient panel. The agency does not require the label to also specify that they naturally contain MSG. Foods with any ingredient that naturally contains MSG cannot claim “No MSG” or “No added MSG” on their packaging. MSG also cannot be listed as “spices and flavoring.”
Are all of your products Gluten-Free?
Many of the products that we produce at Vitalabs, Inc are naturally gluten free. However, at this time, we are not able to guarantee that any of our products meet the strict standards required by Federal Law to be considered gluten free without testing each batch and that is cost prohibitive. For this reason, we are not able to make “gluten free” claims on most of the product labels.
What Is Gluten?
Gluten is a mixture of proteins that occur naturally in wheat, rye, barley and crossbreeds of these grains. It helps foods maintain their shape, acting as a glue that holds food together. A gluten free diet is essential for managing signs and symptoms of celiac disease and other medical conditions associated with gluten. A gluten free diet is, however, popular among people without gluten related medical conditions.
For more information on exactly what Gluten-Free is defined as, please refer to this article.
What is your minimum order quantity?
Minimum Order Quantity
A minimum order of 48 units (single item) qualifies you for wholesale prices. 144 units (single item) qualifies you as a distributor. The minimum order for most custom formulations typically starts at 100,000 capsules or tablets.